Delivering an excellent Customer Service and experience is the focus of any successful business and is paramount in today's competitive market.
Keeping customers satisfied needs to be the main goal of everyone within your business.
First Impressions are imperative to any customer service orientated business. Many businesses fail to recognise the importance of the 20 second rule: it takes up to 20 seconds for a customer to form a First Impression and after that the brain automatically locks.
"You never get a second chance with a First Impression; make sure you get it right the first time..."
By equipping your teams with the necessary and crucial customer service skills they will be inspired and motivated to deliver world class service to each and every one of your customers. Cumbria Training Services is a new and exciting training business based near Carlisle, Cumbria specialising in designing and delivering bespoke customer service training courses. Each course is individually tailored to suit the needs of your business and your customers. No two customer service courses are the same. The customer service training is aimed at every member of your team who comes into contact with your customers.