Cumbria Training Services

Course Information

Course details

The course is designed to inspire and motivate your team to take ownership of their customers and give outstanding customer service.

Course objectives

To provide your team with the knowledge and skills that will empower them to make their customers experience a truly memorable and enjoyable one
To develop individual and team performance
To have fun while learning and developing

Course content

Customer Service

What? Why? Who? Where? When? How?
Building a rapport
Exceeding expectations
Importance of customer retention

Communication

Verbal communication
Awareness of effects of body language
Creating a first impression

Attitude and Approach

How do others see me?
Behaviour breeds behaviour
Self awareness and awareness of others

Handling difficult situations

Dealing with complaints
Handling difficult customers

Job Specifics*

Standards and procedures

Self Esteem and Accomplishments

What motivates me?
Accomplishments and goals

*Any additional information relevant to your business

Course delivery

Courses are made up of a blend of Customer Service related topics incorporating lots of group interaction, excercises and visuals. We also look at ways in which your team can increase revenue/sales. The sharing of individual experiences are promoted and greatly encouraged throughout. Other innovative styles are used to enhance interaction and maintain focus within the group. As a result the training is personalised, therefore, more effective. Why not have fun while learning?

Given the right tools and by having the right attitude your team will be inspired and motivated to give each and every one of your customers exceptional customer service that they deserve, from the moment they walk through the door to the moment they leave.

Course duration

4 hours* (inc. breaks)

8 hours* (inc. breaks)

*Duration can be adapted depending on your needs and requirements.

Other Services available:-

Supervisory Skills training

Mystery Shopping

Freelance Trainer

If you would like to discuss any of the services in further detail, contact Justine on 07889 603 850 or email; info@cumbriatrainingservices.co.uk