Cumbria Training Services offer a unique style of learning and development right from the beginning in which we observe and work (where possible) alongside participants who will be involved in the training. This way we are able to see for ourselves first-hand different situations that arise and how these are dealt with. We also carry out "mystery shopping" visits. This enables us to gain a greater understanding of your business, your customers and individual roles within your team.
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Welcome to Cumbria Training Services
Cumbria Training Services is a new and exciting training business based near Carlisle, Cumbria specialising in designing and delivering bespoke customer service training courses. Each course is individually tailored to suit the needs of your business and your customers. No two courses are the same. The training is aimed at every member of your team who comes into contact with the customer.
"Of all the elements that make up your business your customer is the most essential….."
First Impressions are imperative to any customer orientated business. Many businesses fail to recognise the importance of the "20 second rule". It takes up to 20 seconds for a customer to form a First Impression, after that the brain locks. Imagine customers walking into your premises and there is no one there to welcome them. Or imagine the person who is there doesn't acknowledge them, not even a smile. Put yourself in the customer's shoes, how would that make you feel?
"You never get a second chance with a First Impression, so make sure you get it right the first time…."
"The customer is not an interruption to our work; he is the purpose of it. We are not doing him a favour by serving him; he is doing us a favour by giving us the opportunity to do so….."
How can investing in training benefit your customers, your team and ultimately your business? :-
- Increase customer satisfaction
- Improve and maintain customer retention
- Improve staff development and performance
- Increase staff awareness of themselves and awareness of others
- Increase job satisfaction, motivation and morale (resulting in low staff turnover)
- Greatly enhance your company's reputation and image
- Generate increase revenue/sales
- Give your business the competitive edge
We offer outstanding value for money and good, quality training which can be carried out at your premises. All courses are delivered in a "classroom" environment yet in a relaxed and informal manner.
"Just remember, if you don't look after your customers, someone else will...."
So, if you're looking for ways to energise and motivate your team, look no further. Don't delay, invest in your people and give Cumbria Training Services a call today.
